Empty-box return fraud detection
How Claimscan detects this
- Metadata
Capture metadata on 'proof' photos can contradict the claimed timeline — e.g. a photo taken days before delivery.
- Pixel forensics
Pixel forensics flag composited or cloned regions where an item was edited out of (or into) a parcel photo.
- Reverse image search
Reverse image search finds whether the 'empty box' image was reused from another claim or pulled from the web.
- AI detection
AI-detection scoring catches fully synthetic parcel or packing-slip images.
Frequently asked questions
How do I handle an empty-box claim fairly?
Separate the logistics evidence (carrier weight, packing photos at dispatch) from any customer-submitted photos, and run the latter through forensic checks. Decide on the combined picture — never on a single signal.
Can Claimscan prove the box was empty?
No tool can prove that from a photo alone. Claimscan reports whether submitted photos show manipulation indicators, which supports — but does not replace — your decision.
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