Wardrobing detection
How Claimscan detects this
- Metadata
Capture timestamps on the customer's own photos can reveal the garment was photographed in use before the return was filed.
- Pixel forensics
Pixel forensics flag retouching where stains, creases or wear were edited out of submitted condition photos.
- Reverse image search
Reverse image search surfaces the same item reused across listings or social posts — a signal of repeat single-wear returns.
- AI detection
AI-detection scoring catches synthetic 'pristine condition' photos generated to mask actual wear.
Frequently asked questions
Is wardrobing illegal?
It is generally a policy and contract matter, not a criminal one. That is exactly why a non-accusatory, evidence-based workflow matters: you enforce your return policy without alleging a crime.
How do I prove a garment was worn?
Layer the signals: visible wear (creasing, deodorant traces, scent), tag condition, and return timing versus the typical event calendar. Two of three is a strong indicator. Claimscan adds image-forensic findings on any submitted photos.
Can Claimscan tell me to refuse a return?
No. Claimscan reports a manipulation likelihood and forensic indicators on the photos. The accept-or-decline decision always stays with your team.
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