← All articles
Field Guide
Fraud Patterns
A catalog of recurring return-fraud patterns — how to recognise them and what to document.
Wardrobing Detection: How Retailers Spot a Single-Wear Return
How to detect a single-wear 'worn once' return: visible wear signals, tag-cut tells, scent protocol, intake-photo workflow, and policy changes that deter it.
8 min readCustomer Claims Package Never Arrived: A Step-By-Step Response Playbook
What to do when a buyer says the parcel was never delivered. Carrier evidence, photo-check workflow, template replies and when to refund versus push back.
9 min readEmpty Box Return Fraud: How It Works and How to Catch It
Customers return empty packaging and claim a refund. Here is how the pattern runs on Shopify, Amazon, and eBay — and the three photo-forensics checks that stop it.
6 min read